Systems Administrator

InstaVolt the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the continuation of our reputation as best in the industry.

Reporting to the IT Manager, the Systems Administrator will be responsible for coordinating, planning, and leading the administration of InstaVolts business applications. The primary systems that they will be supporting will be InstaVolt’s implementation of Salesforce and our in-house systems developed to manage the customer transactions delivered through our charge station network. The role will be based at our HQ office in Basingstoke.

Key Responsibilities:

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
• Maintaining, prioritizing and reporting user request backlog
• Identify and gather requirements from users and stakeholders
• Support team members and monitor user adoption of Salesforce tools.
• Provide ongoing user training and create training materials as needed.
• Resolve user support tickets

Key Personal Skills/Knowledge:

• Action oriented and proactive – seeks to grow their role and the business capabilities.
• Organisation and project planning for upgrades and implementation roadmaps.
• Problem solving skills which demonstrate an ability to lead thinking and solutions.
• Able to stand alone and be a technical expert for all the in house and external IT systems.

Work Experience and Qualifications:

• A minimum of 2 years work experience as a Salesforce Administrator or similar role
• Extensive experience in the administration and maintenance of Salesforce systems
• Experience in performing Salesforce upgrades and ensuring successful integration
• Exceptional ability to create and maintain Salesforce databases
• In-depth knowledge of Salesforce products and their functionalities
• A bachelor’s degree in computer science is preferred
• Salesforce certified administrator or Salesforce advanced administrator certification would be beneficial but not essential.

Other benefits to include:

• Competitive salary – dependant on experience & qualifications
• 10% discretionary annual bonus
• Company sick pay (30 days full pay & 30 days half pay per annum)
• 25 days holiday + Bank Holidays
• Life insurance at 3 x annual salary from day 1
• Admission to pension scheme following successful completion of probationary period
• Ongoing training in career building avenues, health & safety and any other area that will be of benefit to the business and the employee
• Opportunity to enrol onto our salary sacrifice EV scheme
• Cycle to work scheme
• Access to PerkPal platform
• Quarterly company events
• Free snacks & drinks in the office
• Free office parking

Location: Basingstoke
Base: InstaVolt Head Office – Chineham Business Park, Basingstoke
Salary: £45,000 – £55,000 Depending on experience.

One last thing… We’re an equal opportunity employer. We are committed to equality and diversity and all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.