In the largest customer satisfaction survey of its kind, InstaVolt has topped the user satisfaction rankings for electric car charging networks in the UK that can be used by multiple models of electric vehicle.
The survey, conducted by Zap-Map, saw the Tesla manufacturer-specific network, available only to Tesla drivers, achieve the highest overall score. However, InstaVolt was very close behind and ranked highest of the charging networks capable of serving multiple different brands.
The survey asked more than 1,500 drivers to rate charging networks according to the quality of service. It found 88% of InstaVolt’s users were satisfied with the service (65% being ‘very satisfied’). Respondents reported the stations’ ease of use and contactless card payment solution as just some of InstaVolt’s industry-defining features.
Unlike many other charging networks, InstaVolt’s chargers are available to use on a pay-as-you-go basis with no prior registration, membership or monthly subscription fee required. Users simply tap their contactless credit or debit card to commence a session, charge-up and go. Users are charged only for the electricity they use on a pence-per-kilowatt hour (kWh) basis, removing complicated pricing structures and fixed fees.
InstaVolt CEO Tim Payne said: “From the outset we’ve set out to enhance the charging experience, with ease of use, reliability and charger performance being top of our objectives. We’re thrilled with the reception we’ve received from our customers, many of whom tell us that InstaVolt is their go-to network for on-the-go charging. By offering a rapid-only network with the highest levels of customer service and reliability, drivers turn up to an InstaVolt charger confident that they’ll be back on the road in minutes.”
Dr Ben Lane, CTO and co-founder of Zap-Map said: “EV drivers are acutely aware of the different levels of service offered by UK charging networks and have strong opinions as to what constitutes a high-quality charging service. InstaVolt’s score in this survey shows the company is providing the simplicity and level of service that drivers demand.”
InstaVolt’s network is amongst the fastest growing in the UK and is being rolled out nationwide. All of InstaVolt’s chargers are listed on Zap-Map showing real-time availability.