InstaVolt shares its latest Customer-focused Innovations

Innovation is at our core, not only do we have a growing network of ultra-reliable, ultra-convenient, ultra-rapid EV chargers, we are constantly looking at improvements to make charging on-the-go the best experience for all EV drivers whether they are new to electric car ownership or have been enjoying EV driving for years.

We recently introduced an innovative cable protection technology to combat thieves cutting cables and leaving drivers in the lurch, and we are now the first to be rolling it out nationwide. We were also the first EV charging company to offer contactless payment, without complicated subscriptions or commitment, we have always offered a simple tap charge and go at its best. Our advanced payment systems now offer quicker, more responsive and easier-to-use payment options to deliver a smooth, flexible charging experience for every driver with simpler and clearer customer screens.

Our customers agree as well;

 “So glad to have found Instavolt – quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We’re relatively new to electric cars but this has made range anxiety go away, knowing there are chargers available. The app is so easy to use and find where we need to go to access charge.”  Stacey, May 2025

This has been consistent with our service, Susie back in August 2022 said “Thanks InstaVolt for being one of the few EV charging companies that doesn’t make stopping the car on a long journey an arduous chore. With zero fuss you plug, pay and charge. Thank you!”

Our free InstaVolt app is here to offer drivers convenience as well as rewards and offers. You can find a site en-route, check availability of chargers to plan a journey, link to your favourite navigational map, find the amenities for you and your passengers, add favourites for your regular routes and choose your language. Our dedicated team is always reviewing functionality and new technological advances to offer you more and more, so watch this space for new route planning services in Apple CarPlay and Android Auto in-car services.

This is valued by our customers at every charge… “Got the InstaVolt app. So easy to use two buttons, Plug in and done, fantastic,” said Dean, Danny said “Quick and easy to use via the app.” Alasdair said, “I’m new to EVs, and found the Instavolt system easy to use. The app and account were quick and easy to set up, and the station itself was simple to use.” and Vijay said “First time users, raining as well so sitting in the car, operated through the app, couple of seconds told to plug it in and took a minute to connect the car and we go, so wonderful experience, nice place and cheap price after certain time. Thanks InstaVolt. Fully Recommended.”

When drivers are at our charging stations, we always strive to make every session as simple and intuitive as possible. Our upgraded interface screens now offer clearer visuals, making it easier for drivers to see in real-time their charging progress at a glance. We’ve streamlined the start and stop process by reducing on-screen options, so users can quickly begin charging and monitor their session. To enhance convenience, we’ve introduced automatic digital receipts and a one-tap VAT receipt option with support in 12 languages across all our European and international sites. These upgrades make the charging process more intuitive and user-friendly, especially for new EV drivers ensuring a quick, smooth and efficient experience that gets you back on the road without delay. And our customers agree “Best charging experience to date.” Is common feedback and Andrew said “Easy step-by-step to get your EV charged. App is easy to use also have a pay-as-you-go or prepay whichever you prefer. Quick on charge times too. Have a great experience using InstaVolt charge stations.”

And finally, as technology advances, we are improving our network of chargers already on sites. We are currently in the middle of an extensive upgrade ensuring the newest, fastest and most modern ultra-rapid 160kW devices are distributed around the country.

We welcome feedback about customer charging experiences through all the usual channels, including our website, Google, Trustpilot or directly to our customer service team. Our UK customer services team deliver a personalised approach – empathetic and highly responsive – and together they work to shape a standout customer experience within the EV charging industry, supported by continuous innovation in our systems and processes.

We don’t just listen – we take action. While we pride ourselves on being proactive and innovative within the EV industry – constantly using technology to move our business forward – the experience of an InstaVolt user genuinely matters to us. That’s why we continuously refine and improve our services and the way we operate based on how drivers interact with our chargers every day.