Privacy Policy
1. Important Information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how InstaVolt collects and processes your personal data through your use of our websites and apps, when you purchase a product or service, when entering into a contract with InstaVolt, taking part in a competition or otherwise where we hold personal data relating to you.
It is important that you read this privacy notice together with any other privacy notice or fair processing policy we may provide on specific occasions so that you are fully aware of how and why we are using your personal data. This privacy notice supplements other privacy notices and policies and is not intended to override them.
As our services are provided for drivers, this notice is intended for individuals of legal driving age. We do not knowingly collect personal data about children.
Controller
InstaVolt Limited, 6 Cedarwood, Crockford Lane, Chineham Park, Hampshire, RG24 8WD (company registration number 10484882) (“InstaVolt”) is the data controller and is responsible for your personal data in most cases. InstaVolt owns a number of different legal entities in other territories that may also process personal data or with whom we may share personal data with including:
• InstaVolt Europe Limited – this company owns and manages our charger sites in Ireland;
• InstaVolt SL – this company owns and manages our charger sites in Spain;
• InstaVolt Portugal lda – this company owns and manages our charger sites in Portugal;
• InstaVolt Iceland ehf – this company owns and manages our charger sites in Iceland.
(collectively known as “InstaVolt Entities”)
This privacy notice is issued on behalf of the whole group of InstaVolt owned entities so when we mention InstaVolt, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the InstaVolt group responsible for processing your personal data. We will let you know which entity will be the controller for your personal data when you purchase a product or service with us, or through the relationship we hold with you.
Personal data collected as a result of our relationship as an employer is dealt with in our employee privacy notice which is available internally. Personal data collected from individuals who apply to work with us is dealt with in our candidate privacy notice which will be provided during the application process.
We have a data protection team who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, our use of your personal data or anything relating to the personal data we hold about you, please contact our data protection team using the details set out below.
Data Protection Principles
We will comply with data protection law and principles, which means that your personal data will be:
• used lawfully, fairly and in a transparent way;
• collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
• relevant to the purposes we have told you about and limited only to those purposes;
• accurate and kept up to date;
• kept only as long as necessary for the purposes we have told you about; and
• kept securely.
Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review. It was last reviewed on 5 March 2026.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
The website and app may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third- party websites and are not responsible for their privacy statements. When you leave our website or app, we encourage you to read the privacy notice of every website you visit.
2. The personal data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: first name, last name, username or similar identifier, marital status, title, date of birth, gender and your image.
Contact Data: billing address, home address, email address and telephone numbers.
Financial Data: bank account and payment card details.
Third Party Information (If you register or log into our services via a third party such as Google, Facebook, Instagram, Twitter or Apple): your user ID on the relevant platform, your name and your email address.
Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: data we get from your use of our services, includes internet protocol (IP) address, your login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: includes your username and password, purchases made by you, your preferences, feedback and survey responses.
Usage Data: includes information about how you use our website and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with driver portal services when you sign up for an account with us). In this case, we may be unable to provide the services or have to cancel a service you have with us. We will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect personal data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• download our app from the Apple App Store or Google Play;
• log in to or create an account, either standalone (with email and password) or by federation with Facebook, Google or Apple platforms;
• subscribe to any other service or publication we offer;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
• Technical Data from analytics and search information providers;
• Contact, Financial and Transaction Data from providers of technical and payment services;
• Identity and Contact Data from data brokers or aggregators; and
• Identity and Contact Data from publicly available sources such as the DVLA.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• where we need to perform the contract we are about to enter into or have entered into with you;
• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
• where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending marketing communications to you. Please see below for more information on our marketing communications and how to opt out.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Here is a glossary of some of the legal terms we use in relation to the purposes for which we use your personal data:
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best services/products and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest
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| To register you as an account holder |
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| To allow you to register or log in to your account via a third party such as Facebook. |
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To process and deliver your order including:
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To manage our relationship with you which will include:
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| To enable you to partake in a prize draw, competition or complete a survey. |
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| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
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| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
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| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. |
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| To send you marketing communications. |
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| To use CCTV and any potential future surveillance systems (for example automatic number plate recognition cameras or other systems to protect our business and the safety of our colleagues, customers and the general public). |
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Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage, marketing and Communications and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us only if you have requested this sort of information from us and you have not opted out of marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
CCTV
We use CCTV and other surveillance systems at our charger sites and business premises. Our CCTV and Other Surveillance Systems Policy covers our use of these technologies which is available on our website.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the update your preferences or unsubscribe links on any marketing message sent to you or by contacting us at any time at [email protected]
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy which is available on our website.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data to third parties
We may share your personal data with the parties set out below for the purposes set out in the table above. We share with these parties when we do not have the expertise or resources to provide them in house, if we are required to share in order to fulfill the relationship we have with you or for other legal reasons. The parties include:
• the InstaVolt Entities and any future members of the same group of companies (which means a parent company, a subsidiary, joint venture or other company that controls or is controlled by or is under common control with the InstaVolt Entities);
• service Providers that we use to help with certain aspects of our operations, for example for website hosting or payment services;
• partners, being third parties such as advertisers, associates and other potential business partners;
• professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services; and
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
For more information on what Google does with any data we share with them, please refer to Google’s “How Google uses information from sites or apps”
6. International transfers
Where we share your personal data within the InstaVolt group of companies this will not involve transferring your data outside the European Economic Area (EEA).
However, some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries; or
• where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your personal data: see “your legal rights” below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate personal data we hold about you corrected, though we may need to verify the accuracy of the new personal data you provide to us.
Request erasure of your personal data. You may ask us to delete or remove personal data. You have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. If you request erasure of your personal data you will not be able to receive the services.
Note: in respect of our platform users, who are InstaVolt mobile app account holders or InstaVolt webpage account holders:
• if you make a request for us to delete or remove your personal data, this will result in your account being terminated and permanently erased; or
• if you delete your account*, this will automatically result in your personal data being deleted and removed by us, with all other data relating to your account being automatically anonymized.
*A mobile app account may be deleted by going to Settings within the account and clicking on Delete Account. A webpage account may be deleted by going to My Profile within the account and clicking on Delete Account.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• if you want us to establish the personal data’s accuracy;
• where our use of the personal data is unlawful but you do not want us to erase it;
• where you need us to hold the personal data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
• you have objected to our use of your personal data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Questions or complaints
If you have any questions or concerns about this privacy notice, how we handle your personal information or wish to exercise any of the above rights, please contact our Privacy Team at [email protected]
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), who is responsible for data protection issues in the UK (www.ico.org.uk). However, we would ask that you contact us in the first instance.