Frequently Asked Questions

InstaVolt prides itself on its transparent pricing policy. All InstaVolt chargers cost just £0.35 per kWh. There’s no connection fee, no monthly membership fee, and no time-element. Pay only for what you use. That’s it!

Using our InstaVolt DC rapid chargers couldn’t be simpler.

1. Tap your contactless enabled debit or credit card on the front of the machine.
2. Insert the correct plug into your electric car, and press the “start” button.
3. Once your car has reached the desired level of charge, simply press the “stop” button on the control panel, remove the charging cable and return the cable to its harness.

Clear instructions are displayed at every InstaVolt charging location.

Remember – there’s no membership, subscription or smartphone app required. You pay only for the electricity you use!

Whilst InstaVolt does not impose a maximum stay, drivers are encouraged to move their vehicle once they have completed a charging session to allow other drivers to charge. Drivers are also advised to adhere to any parking enforcement on the site where the chargers are located. InstaVolt cannot be held liable for any fines or penalties incurred for failing to obey site-wide parking restrictions.

No. InstaVolt operates on land operated by third parties, and as such drivers using the InstaVolt charging stations are required to adhere to existing on-site parking enforcement.

Call our free driver support, which is available 24/7 on 0808 281 4444.

If paying via contactless debit or credit card, a pre-authorisation fee of £5 is reserved on your card. You may see this on your account as a “Pending Transaction”. This pre-authorisation amount will automatically be cancelled and replaced with the actual amount you were charged upon completion of the charging session.

To request a VAT receipt, simply e-mail VATreceipts@instavolt.co.uk with the charging station name you used, the date and time of the charging session, and how much it cost you and we will produce a receipt for you.

Any electric vehicle that is DC compatible can use our rapid chargers.

Our electric vehicle chargers are all rapid 50kWh+ chargers, capable of adding hundreds of km of range in minutes

All of our chargers are listed on our website in the ‘find a charging station near you’ section. They’re also listed on zap-map.com, the National ChargePoint Registry and on the ChargePoint app.

All of our charging stations are equipped with CHAdeMO and CCS2 connectors.

Tesla Model S & Model X drivers will need a CHAdeMO or CCS ‘Charging Adaptor’, which is available from your local Tesla dealer.

Tesla Model 3 is compatible for CCS charging without a Charging Adaptor.

No – that’s one of the great things about InstaVolt. Just tap your contactless credit or debit card to pay.

No. You can activate a charging session with only a contactless debit or credit card.

You can use the ChargePoint app if you would like to, but this is entirely optional.

No. We charge a flat rate of £0.35 per kWh, it’s that simple.

If practical please contact the front desk or reception at the location you are charging at to see if the car is identified. If this is not practical, please send an email to info@instavolt.co.uk with details of the site at which you attempted to charge, date and time. We can share this information with our partners on site and work together to reduce the risk of it happening again.