Charge more. Earn more. Save more.

Every time you complete an eligible charge through the InstaVolt app, you’ll earn Volts. Your charging spend each month determines which of the four tiers you will be in for the following two months, with higher tiers earning more Volts for every £1 spent.

There are four tiers: Starter, Bronze, Silver and Gold. As your monthly charging spend increases, you can move up through the tiers and earn more Volts for every £1 you spend. Once you achieve a tier, you keep it for two months. Unless of course you move up another tier, at which point, you then get to keep those benefits for another two months.

Simply reach the required charging spend before the end of the month. If you qualify for a higher tier, your new tier will become active at the start of the following month.

Your charging spend then starts again from £0 for the new month and counts towards your tier for the next two months after.

Once you have achieved a tier, you will keep the benefits of that tier for two months. Unless of course you move up another tier, at which point, you then get to keep those benefits for another two months.

Every £1 you spend on eligible, completed charging sessions linked to your InstaVolt Miles account, in a given calendar month, counts towards your tier progress.

Your tier is determined based on your monthly spend, with you getting the benefits of the next tier the following two months. For example, if you’re in the Starter tier in October and you spend £30, you’ll then move into the Bronze tier for the next two months (November and December).

Head to your InstaVolt Miles dashboard in the InstaVolt app to see your current tier, charging spend for the month and your progress towards the next tier.

Your multiplier determines how many Volts you earn for every £1 you spend on eligible charging. The higher your tier, the higher your multiplier – so you’ll earn Volts faster as you move through the tiers.

You can convert the Volts you’ve earned into charging credit through your InstaVolt Miles dashboard and redeem it against your next InstaVolt charge. Plus, from the start of November, you’ll be able to transfer your Volts into Virgin Points with Virgin Red and spend them on rewards from Virgin and brands you love.*

Don’t worry, you won’t lose the Volts you’ve already earned through our existing rewards programme. They’ll automatically transfer across to InstaVolt Miles and will be available alongside any new Volts you earn.

Your existing Volts will count towards your Volts balance and can be redeemed for charging credit or transferred into Virgin Points with Virgin Red, but they won’t count as charging spend or towards your progress to the next tier.

No. InstaVolt Miles is completely free, with no subscription or membership fee. It’s our way of rewarding you for choosing InstaVolt.

Yes. To earn Volts and have your charging spend count towards your InstaVolt Miles tier, your eligible charging sessions need to be completed through your InstaVolt account in the app.

Once you reach Gold, you’ll receive the highest Volts earning rate available through InstaVolt Miles and you will keep Gold status for the following two months. Your monthly charging spend will continue to determine your tier.

No. Your charging spend is calculated each month to determine whether you stay in your current tier or move up a tier. At the start of a new month, your charging spend starts again from £0.

Your Volts balance is separate and will remain available in your account, subject to the programme terms.

Yes. Your rewards history shows the Volts you have earned and spent, while your tier history shows changes to your reward tier over time.

Your tier is reviewed at the end of each calendar month. It may stay the same, move up or down, depending upon your eligible charging activity and any how many months you have had your current tier for.