An unwavering focus on reliability ensures that InstaVolt lives up to its reputation for being Britain’s favourite EV rapid charging network.
Significant investment in state-of-the-art technology and a nationwide team of engineers working around the clock, means that EV drivers can be assured of a charging experience that is second to none. With more than 500 rapid chargers across the UK, it is a challenge that InstaVolt’s Network Performance Manager Robert Batten relishes.
He said: “We have chargers in all four corners of the country – from Aberdeen right down to Padstow. One of the keys to our success is that we always put ourselves in the position of the driver and try and see things from their perspective. What they want is a charging station that is easy to use, delivers a quick charge and above all else is reliable. Being clean and keeping sites looking attractive is also important because it all adds to the experience.”
As well as being on hand to respond to any issues on the network, the nationwide team of engineers work to a strict maintenance programme which involves continuously visiting and inspecting the chargers on site. Meanwhile, back at headquarters a support team led by Andrew and the suitably named Evie, monitor the screens of the Network Operating System (NOS) in real time to ensure a problem is identified and addressed as soon as it arises.
Robert added: “EV drivers also play their part, by providing helpful feedback directly to us. We’re really grateful for their input which is invaluable.”
InstaVolt’s reputation for reliability is hard earned – the company has been named as the best electric vehicle charging network for multiple brands in 2020 in Auto Express’ first ever chargepoint operator survey.
The accolade adds to the recognition that the company earned in a similar survey conducted by Zap-Map in 2019 where electric car drivers across the county named InstaVolt as their favourite charging network for multiple brands for the second year running.
Adrian Keen, InstaVolt’s CEO, said: “Our investment in the maintenance of the network has paid dividends and has been instrumental in our growth and attracting major brands as our partners. Without doubt providing a reliable service to our customers is our number one priority. By self-delivering our maintenance rather than outsourcing to third parties, we can ensure that the service we offer is exactly what our customers expect.”
InstaVolt has built its reputation on the philosophy that charging an electric vehicle should be quick and easy which is why, unlike many other companies, InstaVolt operates an ‘open charger’ model, so anyone can use its charging points on a pay-as-you-go basis. No monthly subscription and no membership cards are required with drivers just needing a contactless payment card to start a charging session.